Personal Data Policy, Kokkedal Castle Copenhagen

Kokkedal Slot Copenhagen carries out all handling of personal data in accordance with current legislation, including the EU Personal Data Regulation on the processing and protection of personal data, and continuously updates appropriate processes and systems.

By personal data we mean any information about an identified or identifiable natural person.

Kokkedal Slot Copenhagen as a hospitality company supplies a wide range of services. For each service, separate terms and conditions apply.

When you book one or more of these services, you submit your personal information to Kokkedal Slot Copenhagen, while also granting Kokkedal Slot Copenhagen your consent to process your personal information.


1. Data Manager

Kokkedal Hospitality Group ApS, Kokkedal Allé 6, 2970 Hørsholm, Cvr. 41455837, tlf. 44228000.

2. How does Kokkedal Slot Copenhagen collect personal information?

Kokkedal Slot Copenhagen collects personal information as follows:

  • When you choose to buy and / or request a service from Kokkedal Slot Copenhagen.
  • From people who act on your behalf.
  • From the B2B market. For example, in a sales situation where offers are requested for a service provided by Kokkedal Slot Copenhagen and / or a cooperation agreement is requested.
  • Via browser cookies and web beacons.
  • In connection with the use of Kokkedal Slot Copenhagen’ digital services.
  • When you subscribe to Kokkedal Slot Copenhagen’ newsletters.
  • CCTV has been installed to create a safe environment for employees and guests alike. Cameras are located by the hotel entrances, in the corridors, at the reception and by the goods delivery entrance.


In some cases, Kokkedal Slot Copenhagen will receive personal information from third parties, for example in connection with a group reservation and / or an individual overnight stay booked by a third party – for instance by an assistant or similar. In these cases, the person responsible for the group and / or the reservation is required to inform the involved guests about Kokkedal Slot Copenhagen’ terms and conditions as well as this Personal Data Policy.


3. What information does Kokkedal Slot Copenhagen collect?

Kokkedal Slot Copenhagen collects the following personal information:

  • Name, address, telephone number, e-mail address, date of birth and other general information.
  • Credit card details, such as when guaranteeing your reservation.
  • Demographic information.
  • Purchase history
  • Feedback through our customer surveys.
  • Feedback on social media and other digital platforms.
  • Browser information.


You may, at your own discretion, choose in addition to your general personal data to provide Kokkedal Slot Copenhagen with other personal information that you consider may either enhance the security of your stay and / or will allow Kokkedal Slot Copenhagen to tailor services specifically for you.


For example, information about:

  • Disabilities
  • Allergies
  • Special food preferences
  • Medical condition


4. Online purchase using credit cards

Kokkedal Slot Copenhagen uses the Danish Internet Payment System (Dansk Internet Betalingssystem, DIBS in connection with your purchase of goods using credit card payment. Both DIBS and Kokkedal Slot Copenhagen are approved and certified by the Bank Payment System (Pengeinstitutternes Betalingsssystem,

In addition to allowing us to complete the order/booking itself, the information provided is only used in the event where you direct an inquiry to Kokkedal Slot Copenhagen with any questions, or if errors are detected in the booking.


5. What is the purpose of collecting the information?

Kokkedal Slot Copenhagen only collects personal information necessary for the purpose described in the separate terms and conditions of the services in question and in this Personal Data Policy.

It is the individual service chosen that determines which personal data Kokkedal Slot Copenhagen collects as well as the purpose of the collection.

Kokkedal Slot Copenhagen’ purpose of collecting personal information may be one or more of the following:

  • Processing of your reservations and purchases of services from Kokkedal Slot Copenhagen.
  • Maintaining contact with you before, during or after your stay.
  • Compliance with your request for services.
  • Improvement and development of Kokkedal Slot Copenhagen’ services.
  • Customising Kokkedal Slot Copenhagen’ communications and marketing.
  • Analysis of your user behaviour and re-marketing.
  • Adapting partner communication and marketing aimed at you.
  • Managing your relationship with Kokkedal Slot Copenhagen.
  • Compliance with legal requirements.

    6. The legal basis for the processing
    Below we elaborate the legal basis on which Kokkedal Slot Copenhagen bases the processing of your personal information.

Kokkedal Slot Copenhagen may process your personal information if you have consented to this.

Kokkedal Slot Copenhagen may also process your personal information as a necessity when fulfilling the obligations of a contract to which you are a party. For example, in connection with hotel accommodation, hosting a meeting and / or collaborative agreements.

Likewise, Kokkedal Slot Copenhagen may process your personal information in order to carry out certain actions and / or preparations for your request prior to the conclusion of a contract.

The processing of personal data may also take place in order for Kokkedal Slot Copenhagen to pursue a legitimate interest, unless your interest takes priority.

Legitimate interests that Kokkedal Slot Copenhagen pursues include statistics, customer surveys, interest-based marketing and analysis of general user behaviour, including the purpose of improving your customer benefits and experience as well as the quality of services provided by Kokkedal Slot Copenhagen.

Finally, the processing of your personal data may be imposed on Kokkedal Slot Copenhagen by law, such as in connection with guest registration at check-in, where the law states which personal data Kokkedal Slot Copenhagen is required to register.

7. Your rights

In accordance with the Personal Data Regulation, you have a number of rights.

  • You have the right to access what personal information about you Kokkedal Slot Copenhagen processes.
  • You are entitled to correct and update incorrect, incomplete or irrelevant personal data about you that Kokkedal Slot Copenhagen has registered.
  • You have the right to transfer your registered personal information to third parties.
  • Under certain conditions, you may limit the processing of your personal information that Kokkedal Slot Copenhagen undertakes.
  • You have the right to have the personal information Kokkedal Slot Copenhagen has registered about you deleted. If you wish to delete your personal information, Kokkedal Slot Copenhagen will delete all information that Kokkedal Slot Copenhagen does not require by law to store.
  • If the processing of your personal data is based on your consent, you have the right to withdraw the consent, which means that processing will cease, unless Kokkedal Slot Copenhagen is required by law to process personal data in compliance with other legal requirements. However, this does not affect the legality of the prior processing based on consent before you withdrew your consent.


Access may, however, be limited for the protection of other people’s privacy, business secrets and intellectual property rights.

You may on the basis of a written request addressed to Kokkedal Slot Copenhagen either receive a copy of your personal information, update your personal information, raise objections, or request to delete your personal information.

The request shall be signed by you and include your name, address, phone number, e-mail address.

You may also contact Kokkedal Slot Copenhagen if you believe that your personal data is processed in violation of the law or other legal obligations.

The request shall be sent to:

Kokkedal Castle Copenhagen
Kokkedal Allé 6
DK-2970 Kokkedal


Kokkedal Slot Copenhagen will process your request within 30 days of receipt.

Upon request for corrections and / or deletion of your personal information, Kokkedal Slot Copenhagen will examine whether the conditions are met and, should this be the case, make changes or deletions as soon as possible.

8. When applying for a position at Kokkedal Slot Copenhagen
When you apply for a position at Kokkedal Slot Copenhagen, the information that you have provided to Kokkedal Slot Copenhagen will be processed in connection with your application.

Typically, this covers general personal information such as name, address, telephone number and email address, educational background, and current and previous employment information.

Kokkedal Slot Copenhagen uses the information to assess whether Kokkedal Slot Copenhagen wishes to offer you employment as well as to communicate with you in connection with the recruitment process.

Only relevant managers, IT administrators, and senior executives with personal passwords have access to your personal information.

In connection with the selection process, we reserve the right to screen the Internet, including, for example, LinkedIn, Facebook and similar social media. In addition, we reserve the right to contact the references you have provided. In this regard, the company will process relevant personal information and any sensitive information if made available

If you are hired by Kokkedal Slot Copenhagen, your information is stored in accordance with Kokkedal Slot Copenhagen’ Personal Data Policy for employees listed in the staff manual.

Applications from candidates who are not employed are stored for up to 6 months after the rejection is given.

Kokkedal Slot Copenhagen may in certain cases disclose your personal information if required by law, a court order or current legislation.

If you wish to access the information that Kokkedal Slot Copenhagen is processing about you, either in connection with updating your information or because you require Kokkedal Slot Copenhagen to delete your information, please contact us at

You can object to any further information about you becoming subject to further processing.

9. Storage and sharing of your personal information
Kokkedal Slot Copenhagen protects your personal information and has adopted internal rules on information security that contain instructions and actions that protect your personal information against unauthorised disclosure and against unauthorised persons gaining access or knowledge thereof.

Kokkedal Slot Copenhagen has established access rights procedures to those of our employees who handle sensitive personal data as well as data that reveals information about personal interests and habits.

Kokkedal Slot Copenhagen may in some cases also be required to disclose personal data in accordance with legislation or by decision of a public authority.

Kokkedal Slot Copenhagen deletes your personal information when Kokkedal Slot Copenhagen is no longer required to store the information, or when there is no longer any purpose for processing said information.


10. Cookies

Kokkedal Slot Copenhagen uses cookies for Kokkedal Slot Copenhagen’ digital services. Further information about our cookie policy can be found here:

11. Contact

If you have any questions, comments or complaints about Kokkedal Slot Copenhagen’ processing of personal information, please contact us in writing:

Kokkedal Castle Copenhagen

Kokkedal Allé 6
DK-2970 Kokkedal


T:    +45 3363 0900


If this does not lead to a clarification, any complaint about Kokkedal Slot Copenhagen’ processing of your personal information shall then be directed to:

The Data Protection Agency, Datatilsynet

Borgergade 28,5

DK-1300 Copenhagen



Any changes to the Personal Data Policy will be announced by publishing new terms and conditions at the website of Kokkedal Castle Copenhagen.

The latest revision of the policy was made in July 2020